Shipping & Returns
Shipping Policy
Welcome to Viviyer's shipping policy! We are dedicated to providing you with the best shipping experience. We ensure that your orders are carefully packaged and delivered to you in a timely manner. Our shipping costs are transparent, and we aim to make the entire process as straightforward as possible.
Shipping prices are calculated at checkout based on the quantity of items in your order. Please note that shipping costs may vary depending on your delivery region. We strive to provide accurate shipping fees and timely delivery options tailored to your location and order size. Shipping charges will be displayed clearly before you complete your purchase.
Our commitment to you is reflected in every aspect of our shipping policy. Your satisfaction is our priority, and we strive to build trust and loyalty through clear communication and reliable service.
Return Policy
At Viviyer, we want you to shop with confidence. If you ever need to return a product, our policy is designed to make the process simple and hassle-free. We understand that circumstances may change, and we're here to support you in making the right choices for your needs.
Return Eligibility
You may return most items within 30 days of the delivery date for a refund, provided they meet the following conditions:
-
Items must be unused, unworn, and in their original condition.
-
All original tags, packaging, and accessories must be included.
-
Items must be returned with the original receipt or proof of purchase.
How to Initiate a Return
Contact Us: Email info@viviyer.com with your order number and reason for return. We will confirm your eligibility and provide return instructions.
Prepare Your Package: Securely pack the items in the original packaging, including the original receipt.
Ship the Return: Choose a reliable shipping method with tracking. Return shipping costs may apply unless the return is due to our error (e.g., wrong or defective item).
Important: We Do Not Offer product Exchanges
Refunds
Refunds are processed to your original payment method within 5–10 business days of receiving and inspecting your returned items.
Original shipping costs are non-refundable, unless the return is due to a mistake on our part.